ade365 Privacy Policy

1. Personal Data We Collect

When you register and use the ade365 platform, we collect the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and government-issued identification document details (National ID, passport, or driving licence number).
• Contact data: Email address, mobile phone number, and residential address.
• Financial data: Payment method details including mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account references, and transaction history on the platform.
• Technical data: IP address, device type and model, operating system, browser type and version, session timestamps, and login history.
• Usage data: Pages visited, games played, bets placed, session duration, and click-path data within the platform.
• Communications data: Records of your correspondence with our customer support team, including chat logs and email exchanges.
• Verification data: Documents and images submitted as part of the KYC (Know Your Customer) process, including proof of identity and proof of address.

We collect this data directly from you at registration, during account use, through automated technical means (cookies and server logs), and from third-party identity verification providers where required.

2. How We Use Your Personal Data

ade365 uses your personal data for the following specific purposes:

• Account management: To create, maintain, and administer your player account, process deposits and withdrawals, and verify your identity.
• Service delivery: To provide access to casino games, sports betting markets, bonuses, and other platform features.
• Legal compliance: To meet our obligations under applicable anti-money-laundering (AML) regulations, including customer due diligence and transaction monitoring.
• Responsible gaming: To identify and act on indicators of problem gambling, apply self-exclusion or deposit limits as requested, and ensure that players under 21 years of age cannot access the platform.
• Fraud prevention: To detect and investigate suspected fraud, bonus abuse, collusion, or other prohibited activities.
• Platform improvement: To analyse usage patterns and technical performance data to improve the ade365 user experience.
• Customer support: To respond to your enquiries, process complaints, and communicate important account notifications.
• Marketing: With your explicit consent only, to send you promotional offers, bonus alerts, and news about ade365. You may withdraw marketing consent at any time by contacting support.

3. Legal Basis for Processing

ade365 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil our obligations under the player agreement, including account creation, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable law, including AML obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.

4. Cookies and Tracking Technologies

ade365 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the platform to function. These enable login sessions, security features, and game integrity checks. They cannot be disabled.
• Performance cookies: Collect anonymised data about how players navigate the platform, such as which pages are visited most often. This data helps us improve site performance.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience.
• Marketing cookies: Used only with your consent to track engagement with promotional content and tailor bonus offers.

You can manage your cookie preferences through your device browser settings. Note that disabling strictly necessary cookies may prevent the platform from functioning correctly.

5. Sharing Your Personal Data

ade365 does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist in operating the platform, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, game software providers (such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe), and IT infrastructure providers. All service providers are bound by strict data protection agreements.
• Legal authorities: We may disclose personal data to law enforcement, regulatory bodies, or government authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, financial crime, or harm to persons.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ade365's business, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

In all cases, we share only the minimum data necessary for the specific purpose and require all recipients to maintain appropriate security standards.

6. How Long We Retain Your Data

ade365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for five years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for two years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn and for one year thereafter as evidence of consent management.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

7. Your Data Rights

As a player on the ade365 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

ade365 employs a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including passwords (stored as hashed values, never in plain text) and payment method details.
• Strict access controls ensuring that personal data is accessible only to staff members who need it to perform their duties.
• Regular security audits and vulnerability assessments of our platform and infrastructure.
• Incident response procedures to detect, investigate, and notify affected players of any data breaches in a timely manner.

While ade365 takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely secure. We encourage all players to use strong, unique passwords for their ade365 account and to keep their login credentials private.

9. Players Under 21

The ade365 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that an account has been created by a person under the minimum age, we will immediately close the account, return any real-money deposits made, and securely delete all associated personal data. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

10. Third-Party Links and Services

The ade365 platform may reference or integrate third-party services, including game studio software from providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and data practices. ade365 is not responsible for the privacy practices of these third-party providers. We recommend that you review the privacy policies of any third-party service with which you interact.

11. Changes to This Privacy Policy

ade365 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the ade365 platform after any update constitutes your acceptance of the revised policy. We encourage you to revisit this page periodically to remain informed of how we protect your data.

12. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ade365 handles your personal data, please contact our Data Support team:

• Email: [email protected]
• Response time: within 30 days of receipt of your request
• Support hours: 24 hours a day, 7 days a week
• Languages: English and Bengali

We take all privacy enquiries seriously and aim to resolve them fairly and promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.